Refund policy

Return Policy

Due to the nature of our products, we do not have a standard return policy. However, if the product exceeds the expiration date, is damaged upon arrival, or has any other issue, we will gladly offer a refund or exchange. Please contact us immediately at info@imbaenergy.com if you experience any issues with your order.

If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items
Due to the nature of our products, consumable items such as beverages are non-returnable unless they meet specific conditions (e.g., expired, damaged, or defective upon arrival). If you have any questions or concerns, please contact us.

Exchanges
The fastest way to ensure you get what you want is to reach out to us if you encounter any issues, and we will assist with a refund or exchange as necessary.

Refunds
We will notify you once we’ve received and inspected your returned item, and let you know if the refund or exchange is approved. If approved, we’ll process your refund on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return or exchange, please contact us at info@imbaenergy.com.